Next, you need to set up an account within Availity to allow us to access the Humana ERAs. This is an issue with Humana's setup, they will not allow you to send them to our customer account. The following guide tells you how to do this, we recommend choosing a name based on your Milan acronym. You must then send us an email using the Help menu with the credentials for this account. Do not send this email via a normal mail client, only directly through Milan.
Create_an_Availity_FTP_account (PDF)
OK Complete Health Setup You need to get set up with PaySpan for each Tax ID you use. Availity initially claimed to support RAs for this payor, but no longer indicated they support RAs. We were hoping this was temporary, but we will be needing to download 835s directly from PaySpan. Still do the setup steps for Payspan from this document:
Managed Care – OK Complete Setup (PDF) We no longer need the first pages filled out and uploaded, since that was for the now unavailable Availity registration.
Next, you need to setup the FTP account following this guide:
Creating FTP Mailbox through PaySpan (PDF) Finally, you must then send us an email using the Help menu with the credentials for this account. Do not send this email via a normal mail client, only directly through Milan.
Aetna Setup =UPDATE 2024-05-06= We have several customers reporting a substantial fee (about 2%) being charge by this payor for "Claim Transmission". This is being charged by ECHO, not by us. We are told that this is a result of not filling out the ERA/EFT form, but cannot verify this. Again MILAN is not charging extra for this payor.
We are submitting billing to Aetna Better Health Oklahoma (128OK) now via Availity. You will need to setup an account for EchoHealth (Click here). This may not work until AFTER the first claim payment is made from Echo into your account, which is odd, since it's supposed to be a sign-up for the EFTs that would be placed into the account. Calls to the ECHO support lines have not clarified this, and ultimately gave us the phone number to call Availity, closing the circle of non-information.
We believe that we now have an RA channel completely identified, via direct download from Echo. This means we need you to fill in this form: Echo ERA/EFT Setup (PDF) We have partially filled it out with our information. Fill in the remaining blanks except for the Clearinghouse information which is not applicable, then submit directly to Echo following the instructions at the top of the form. Do not send this to us, we cannot submit it on your behalf.