News



RESOLVED: Milan issues 5/16/22

RESOLVED
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5/16/22 We are currently experiencing issues with opening charts and writing notes. We are working to get this fixed as soon as possible. Please avoid using Milan until we post an all clear notice.


Keeping you informed,
Milan Medical Team
RESOLVED: Milan Issues 4/29/2022

RESOLVED
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4/29/22 We are currently experiencing issues with opening charts and writing notes. We are working to get this fixed as soon as possible. Please avoid using Milan until we post an all clear notice.


Keeping you informed,
Milan Medical Team
UPDATED: Extended Server Downtime: Saturday 4/30 8am to Sunday 5/1 at 10am

UPDATE: Copy processes for the new hardware are taking significantly longer than estimated. Downtime extended overnight.
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Reminder: Milan will be down for an extended time due to hardware enhancements for up to 11hrs starting at 8am on Saturday, April 30th, 2022. We apologize for the inconvenience.


Keeping you informed,
Milan Medical Team
Resolved: Charts and Notes issue 4/20/22

We have resolved the issue, sorry for any inconvenience.
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4/20/2022

We are currently experiencing issues with opening charts and writing notes. We are working to get this fixed as soon as possible. Please avoid using Milan until we post an all clear notice.


Keeping you informed,
Milan Medical Team
Letter of Termination(LOT) Process Change 4/8/22

We will still generate/print letters of terminations in Milan as normal. The only change to the process is that the signed letter of termination will need to be uploaded through the PICIS website instead of being faxed to DMH.

Per DMH, the faxing process will be available until the end of April 2022. The link below will show you the steps on uploading the LOT through PICIS.

http://www.odmhsas.org/picis/TraningInfo/How%20to%20Submit%20a%20LOT%20Using%20PICIS.pdf

For any questions, please call or email the PICIS helpdesk at 405-248-9326 or gethelp@odmhsas.org.


Keeping you informed,
Milan Medical Team
Maintenance Window: March 19, 7:30 to 9 AM

Milan will be down for hardware upgrades on Saturday, March 19, from 7:30 to 9 AM.

Keeping you informed,

Milan Medical Support Team
Maintenance Window: Thursday, March 10, 2022 9:30pm - 10pm

Milan will be down briefly on Thursday, March 10, 2022 9:30pm - 10pm.


Keeping you informed
Milan Medical Team
Resolved: Milan Issues 3/6/2022

Thank you for your patience, this issue has been resolved. You will need to exit Milan than sign back in.
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3/6/22 We are currently experiencing issues with opening charts and writing notes. We are working to get this fixed as soon as possible. Please avoid using Milan until we post an all clear notice.


Keeping you informed,
Milan Medical Team
DMH PICIS Problems 2/11/2022

As of right now CDCs are failing with the reason
"Failed Connection! Upload abort!"

PICIS is currently down. Once you get a CDC through as 'Accepted' you will need to go back and Submit the ones that are rejected in CDCUW status.


Milan Medical Team
da Vinci offices closed (MLK Day) 1/17/2022

Please be advised that the Milan Medical staff will be unavailable on Monday, January 17, 2022 in observance of Martin Luther King Jr Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(1/15), SUNDAY(1/16), & MONDAY(1/17) WILL BE ANSWERED ON TUESDAY(1/18/2022) MORNING**


Happy Holiday!
Milan Medical Management