News



da Vinci Offices closed Thur & Fri for Thanksgiving 2022

Please be advised that the Milan Medical staff will be unavailable on Thursday, November 24th and Friday, November 25th, 2022 in observance of Thanksgiving.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM THURSDAY(11/24), FRIDAY(11/25), SATURDAY(11/26), & SUNDAY(11/27) WILL BE ANSWERED ON MONDAY(11/28) MORNING**


Happy Holiday!
Milan Medical Management
da Vinci offices closed (Veterans Day) 11/11/2022

Please be advised that the Milan Medical staff will be unavailable on Friday, November 11, 2022 in observance of Veterans Day.


Happy Holiday!
Milan Medical Management
Milan Update - Note Timestamps 11/09/22

Milan will be down briefly on Wednesday, November 9th, 2022 9:30pm - 10pm for an update.

Going forward, timestamps will be added to new, non-system actions on notes. The timestamps can be viewed in the summary section of the event details tab. For all note actions, the login time of the user performing the action will be displayed instead of just a date.


Keeping you informed
Milan Medical Team
RESOLVED: Milan Issues 10/26/2022

This has been resolved as of 10/26/22 10:30am
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10/26/2022 9:57am We are currently experiencing issues. We are working to get this fixed as soon as possible.


Keeping you informed,
Milan Medical Team
Maintenance Window: Wed, Sept 14, 2022 from 9:30pm - 10pm

Milan will be down briefly on Wednesday, September 14, 2022 from 9:30pm - 10pm.


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Milan Medical Team
da Vinci offices closed (Labor Day) 9/5/2022

Please be advised that the Milan Medical staff will be unavailable on Monday, September 5, 2022 in observance of Labor Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(9/3), SUNDAY(9/4), & MONDAY(9/5) WILL BE ANSWERED ON TUESDAY(9/6/2022) MORNING**


Happy Holiday!
Milan Medical Management
Maintenance Window: Wednesday, August 31, 2022 9:30pm - 10pm

Milan will be down briefly on Wednesday, August 31, 2022 from 9:30pm - 10pm.


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Milan Medical Team
RESOLVED: CDCUW issues with Due Date

14:45 - We were able to get the issue resolved after speaking with DMH. Please let us know if you encounter any other problems.

Thanks
___________________________
We are currently having issues with PA's rejecting for due date even if you mark them as not being pregnant. The issue is happening on PAs dated 7 days before 7/1/22. Any PA's dated 7/1/22 & after will go thru fine.

DMH did a switch over last night that is causing the issues. We are currently working with DMH to find a resolution. I will post a notice as soon as we get a resolution.

Workaround: The only work around we have is to submit the PA with an effective date of 7/1/22. Then create a PA adjustment via PICIS to get the date changed back to a specific date.


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Milan Medical
da Vinci offices closed (4th of July) 7/4/2022

Please be advised that the Milan Medical staff will be unavailable on Monday, July 4, 2022 in observance of Independence Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(7/2), SUNDAY(7/3), & MONDAY(7/4) WILL BE ANSWERED ON TUESDAY(7/5) MORNING**


Happy Holiday!
Milan Medical Management
Rollout Tonight, June 15th 9:30PM, PAUWs likely for new Pregnancy Options.

Rollout Tonight, June 15th 9:30PM, PAUWs likely for new Pregnancy Options.

***This rollout will likely cause any PAs dated after 7/1/2022 to be rejected by DMH on submission unless submitted on or after 7/1/2022. If the PA rejects for pregnancy related reasons, then you'll have to hold those PAs until Friday, July 1 and resubmit on or after that date so that DMH's system can accept the information they require for those PAs.***

There will be a downtime tonight (June 15th, 2022) at 9:30 PM for up to 30 minutes to perform the rollout.

We are updating Milan to accommodate a set of new pregnancy responses that are required for PAs dated 7/1 or later. We've attached those to the bottom of this Notice.

Further details and example for those who want them:

DMH has stated that it will be changing to the new options based on transaction date, which is the submit date for future dated items (DMH does not allow future dated *transactions*, but does allow PAs to be 14 days in the future) and PA effective date (max of 7 days in the past) for back dated items. This cutover date is simple for them to use, since they will have that information all at the same time, but for Milan (and for the PA writer) we must use the PA effective date for the changeover, since we cannot know at the time of writing the PA when it will be submitted.
Consider the case for writing a PA on June 17 with an effective date of July 1. That can have a transaction date from 6/17 (if submitted on same day as written) all the way to 7/1 but be submitted until 7/8 (21 day submission window). For any day in June, DMH would get an effective date of July 1 from the PA, but the transaction date would be the submit date. July 1 and after would use the PA effective date as the transaction date, because DMH allows backdating up to a 7 day limit. By using the transaction date, DMH will likely not accept the new pregnancy options until after the transaction date crosses 7/1 date, thus the probable need to hold the PA and submit AFTER they have crossed the cutover date.

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DMH FINAL Pregnancy Values and Descriptions (effective 7/1)

0 - Not Pregnant
1 - Pregnant without Family Care Plan with no interest
2 - Pregnant without Family Care Plan but interested
3 - Pregnant with Family Care Plan
4 - Want to have a child in next year without Family Care Plan with no interest
5 - Want to have a child in next year without Family Care plan but interested
6 - Want to have child in the next year with Family Care Plan

Milan versions (shortened to use less screen space):
Not Pregnant
Pregnant w/o FCP, uninterested
Pregnant w/o FCP, interested
Pregnant w/ Family Care Plan (FCP)
Want child next year w/o FCP, uninterested
Want child next year w/o FCP, interested
Want child next year w/ FCP

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Keeping you informed,
Milan Medical Team