The issue has been resolved. Pleae exit out of Milan completely and then sign back in.
____________________
2024-07-24T14:23:00.000-05:00
Milan is currently down. We expect it to stay down until at least 4pm. We will update this Notice once the problem is resolved.

PICIS is back up as of today. You can submit a PA adjustment via PICIS if the outage caused you to miss your orignal effective date.

___________________________________
As of right now CDCs are failing with the reason "Failed Connection! Upload abort!" PICIS is currently down at the moment. The best thing to do is to resubmit at a later time. You will highlight the CDCUW and click Submit. It may be best to wait until later tonight or tomorrow.

Milan Medical Team

Please be advised that the Milan Medical staff will be unavailable on Thursday, July 4, 2024 in observance of Independence Day.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM THURSDAY(7/4) WILL BE ANSWERED ON FRIDAY(7/5) MORNING**


Happy Holiday!
Milan Medical Management

The issue has now been resolved. You will need to exit Milan completely and sign back in to see the changes.

__________________________________________________
2024-06-27 09:23
We rolled out some updates that have caused some issues with the claimitemdetail report. You will not be able to mark stuff as Paid/Partial/Denied or Adjust until we get this fixed. We will post a notice update once this gets resolved.


Milan Medical Team

Milan will be down briefly on Wednesday, June 26, 2024 from 9:30pm - 10pm.


Milan Medical Team

Please be advised that the Milan Medical staff will be unavailable on Monday, May 27, 2024 in observance of Memorial Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.

***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(5/25), SUNDAY(5/26), & MONDAY(5/27) WILL BE ANSWERED ON TUESDAY(5/28) MORNING***


Happy Holiday!
Milan Medical Management

Milan will be down briefly on Wednesday, April 17, 2024 from 9:30pm - 10pm.


Milan Medical Team

Milan will be down briefly on Wednesday, April 10, 2024 from 9:30pm - 10pm.


Keeping you informed
Milan Medical Team

Milan will be down briefly on Wednesday, April 3, 2024 from 9:30pm - 10pm.


Keeping you informed
Milan Medical Team

We've rolled out the eligibility updates overnight. Managed Care Payor eligibility will work differently than Medicaid eligibility. Milan will not autoload any of the new MCE payors into the system. The MCE payors will need to be added to all patients manually. However, Milan will crosscheck the patient's eligibility once entered in the system. If you've entered the wrong MCE payor for a patient, then Milan will crosscheck and change it to ineligible. Milan will not automatically switch it to the correct payor. This will need to be fixed by the agency.

**Note** Please use the original Medicaid ID's on the patient tab only. Do not enter the MCE ID that is different than the Medicaid number in the payor id field. OHCA will only verify eligibility with the original Medicaid ID. Patients will go ineligible if you enter an ID other than the original Medicaid number.

Milan Medical Team