Hi All,

Please disregard the urgent notice from Availity about the Availity Migration of File Transport Connections. Milan is already configured properly to handle these changes.


Milan Medical Team

Milan will be down briefly on Wednesday, April 16th, 2025 from 9:30pm - 10pm.


Milan Medical Team

It looks like PICIS is now back up and CDCs are processing. Please make sure to highlight any CDCUW's that were rejected for "Failed Connection" and click on resubmit.
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As of right now CDCs are failing with the reason
"Failed Connection! Upload abort!"

PICIS is currently down at the moment.

The best thing to do is to resubmit at a later time. You will highlight the CDCUW and click on submit. It may be best to wait until later tonight or tomorrow.

Milan Medical Team

Please be advised that the Milan Medical staff will be unavailable on Monday, January 20, 2025 in observance of Martin Luther King Jr Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(1/18), SUNDAY(1/19), & MONDAY(1/20) WILL BE ANSWERED ON TUESDAY(1/21) MORNING**


Happy Holiday!
Milan Medical Management

Milan will be down briefly on Wednesday, January 8th, 2024 from 9:30pm - 10pm.


Milan Medical Team

Gentle Administrators,

We wanted to let you know about a couple of changes we are rolling out to Milan on January 8th. The first is a name change to the Targeted Case Management services. For a long time, it has confused many to figure out why the words ‘Bachelors’ and ‘Masters’ were present, when technically that did nothing to specify that Level 2 or Level 3 Case Managers were to bill those. The reason we had them named that way is because the state did on their Rates and Codes spreadsheet for agencies – until now. The new names will be formatted thusly:

Examples:
Targeted Case Management 1 MH (Child)
Targeted Case Management 2 MH (Child)
Targeted Case Management 3 MH (Child SUP)
Targeted Case Management 3 MH (Child)

We hope that will be clearer for everyone moving forward. The second change we’ve made is a new column in the Claim Item Detail report – Member ID. This way, when you run your billing report queries, they are as helpful as possible, especially when trying to search for MCO claims on Availity. You no longer have to use the report, and then go get the Member ID from someplace else.

If there are any questions about these changes, never hesitate to email us - support@milanmedical.com


Blessings for the New Year,
Your Milan Medical Support Team

Please be advised that the Milan Medical staff will be unavailable on Wednesday, January 1, 2025 in observance of New Years Day.



***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM WEDNESDAY(1/1) WILL BE ANSWERED ON THURSDAY(1/2) MORNING***


Happy Holiday!
Milan Medical Management

Please be advised that the Milan Medical staff will be unavailable on Tuesday, December 24th & Wednesday, December 25th, 2024 in observance of Christmas.

***ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM TUESDAY(12/24) & WEDNESDAY (12/25) WILL BE ANSWERED ON THURSDAY (12/26) MORNING***

Happy Holiday!
Milan Medical Management

Please be advised that the Milan Medical staff will be unavailable on Thursday, November 28th and Friday, November 29th, 2024 in observance of Thanksgiving.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM THURSDAY(11/28), FRIDAY(11/29), SATURDAY(11/30), & SUNDAY(12/01) WILL BE ANSWERED ON MONDAY(12/02) MORNING**


Happy Holiday!
Milan Medical Management

Please be advised that the Milan Medical staff will be unavailable on Monday, November 11, 2024 in observance of Veterans Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.


**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(11/09), SUNDAY(11/10), & MONDAY(11,11) WILL BE ANSWERED ON TUESDAY (11/12/2024)**


Happy Holiday!
Milan Medical Management