News



***9/20/21 New Alternate Support Number***

We apologize for the issues with our phone service. Our phone service provider is currently experiencing what we hope is a short term malicious service interruption.

We have created an alternate support number with a different service provider. Please contact us by email or at 1-405-367-4749 for support issues if you cannot reach us at our normal support line.


Keeping you informed,
Milan Medical Staff
***9/20/21 Intermitten Support Line Issues***

9/20/21 8am - We are currently experiences intermitten issues with our phone service so calls to support/direct lines may not go through or will have poor quality.

Please email us at support@milanmedical.com for any support issues if you cannot reach us by phone.

Keeping you informed,
Milan Medical Staff
***9/17/21 Intermitten Support Line Issues***

9/17/21 10:25am - We are currently experiences intermitten issues with our phone service so calls to support/direct lines may not go through.

Please email us at support@milanmedical.com for any support issues if you cannot reach us by phone.

Keeping you informed,
Milan Medical Staff
***(Resolved) 9/16/21 Support Line Issues***

9/16/21 12:00pm - Our phone service is back up so you can contact us via the support line if needed.
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9/16/21 11:00am - We are currently experiences issues with our phone service so calls to support/direct lines may not go through until the outage is cleared.

Please email us at support@milanmedical.com for any support issues. We will post a notice once our phone service is back up.


Keeping you informed,
Milan Medical Staff
Maintenance Window: Sat, Sept 11, 2021 8am - 10am

Milan will be down for hardware updates on Saturday September 11, 2021 from 8am to 10am.


Milan Medical Team
da Vinci offices closed (Labor Day) 9/6/2021

Please be advised that the Milan Medical staff will be unavailable on Monday, September 6, 2021 in observance of Labor Day.

This will not affect our billing system. Approved notes will automatically be posted on Monday night. As usual, any notes approved after Monday will need to be manually posted by an Admin.

**ALL VOICEMAIL & EMAIL SUPPORT REQUESTS FROM SATURDAY(9/4), SUNDAY(9/5), & MONDAY(9/6) WILL BE ANSWERED ON TUESDAY(9/7) MORNING**


Happy Holiday!
Milan Medical Management
DMH PICIS Problems 9/1/2021

As of right now CDCs are failing with the reason
"Failed Connection! Upload abort!"

Once you get a CDC through as 'Accepted' you will need to go back and Submit the ones that are rejected in CDCUW status.


Milan Medical Team
Maintenance Window: Thursday, July 22, 2021 8pm - 8:15pm

Milan will be down briefly on Thursday, July 22, 2021 8pm - 8:15pm.


Keeping you informed
Milan Medical Team
Milan Update - Eligibility Issue fix 7/15/21

Milan will be down briefly on Thursday, July 15th, 2021 9:30pm - 10pm for an update.

Issue: Expansion Healthy Adult Program patients are reverting back to ineligible status.

Cause: OHCA changed the payor name which caused the issue.


Keeping you informed
Milan Medical Team
DMH PICIS Problems with CDC's 7/14/21

7/14/21 - DMH is still having issues accepting CDC's for patients that have the Expansion Healthy Adult Program. DMH instucted us to resubmit at a later time.
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7/13/21 - DMH is still having issues accepting CDC's for patients that have the Expansion Healthy Adult Program. You will get the "Recipient does not have eligibility for this transaction date" error which will come back in CDCUW. DMH stated that the issue should be fixed by tomorrow. Please resubmit the CDC's on 7/14/21.


Keeping you informed,
Milan Medical Team